FAQ
ORDERS & DELIVERY
How do I track my order?
Once your order has been processed and shipped (typically within 3–7 business days), you will receive an email with your tracking link. You can follow your delivery status at any time using this link.
Will I receive a tracking number for my order?
Yes. You will automatically receive an email with your tracking details once your order has been processed and shipped (typically within 3–7 business days).
When will my order be shipped?
Orders are typically processed and shipped within 3–7 business days.
Do you offer worldwide shipping?
Yes. We ship globally to most countries. If your country is not available at checkout, please contact us at support@unrealutopia.com.
How long will it take for my order to arrive?
Estimated delivery times:
- United States: 7–15 business days
- Europe: 10–20 business days
- Asia-Pacific: 7–15 business days
- Other regions: 10–25 business days
Do you offer free shipping?
Yes. We offer complimentary shipping on orders over $100 USD (USA) and €150 EUR (all European countries). Standard rates apply to orders below these amounts.
GENERAL QUESTIONS
How do I choose the right size?
We offer a detailed size guide page, linked on each product page, to help you find your perfect fit.
Can I cancel or modify my order after placing it?
No. Once an order is placed, it cannot be modified or canceled.
What is your return policy?
All sales are final. We do not accept returns or exchanges.
If your item arrives damaged or incorrect, please contact us at support@unrealutopia.com within 5 days of receipt. Include clear photos and your order number, and we will assist you promptly.
PAYMENT & CONTACT
How do I contact customer service?
Please email us at support@unrealutopia.com. Our team aims to respond within 24–48 hours.
How do your discount codes work?
Discounts can be applied at checkout.
What payment methods do you accept?
We accept major credit and debit cards, Klarna, Apple Pay, Google Pay, and Shop Pay.
Are duties and taxes included?
International orders may be subject to import duties, taxes, or customs fees based on your country’s regulations. These charges are the customer’s responsibility and are not included at checkout.