FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS & DELIVERY

HOW DO I TRACK MY ORDER?

We aim to process and ship all orders within 2-5 business days. Once your order is dispatched, you’ll receive an email with tracking details. You can use this information to monitor the progress of your shipment.

For added convenience, you can also visit our Track Your Order page on our website, where you can easily track your package using the provided tracking number.

WILL I RECEIVE A TRACKING NUMBER FOR MY SHIPMENT?

Yes! You'll receive a confirmation email with a tracking number within 2-5 business days after placing your order. Please check your spam folder in case our email lands there.

WHEN WILL MY ORDER BE SHIPPED?

In-stock and ready-made items typically ship within 2-5 business days.

DO YOU OFFER WORLDWIDE SHIPPING?

Yes, we offer worldwide shipping! Shipping costs and delivery times may vary depending on your location, but we strive to provide a seamless experience for all our customers around the globe.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Shipping within the US:

Once your order has been dispatched, the delivery time will depend on the shipping method you selected during checkout:

  • Standard Shipping (7-12 business days)
  • Fast Shipping (5-8 business days)
  • Express Shipping (3-5 business days)

International Shipping:

International orders typically arrive within 5 to 14 business days after dispatch. However, delivery times may vary based on your country's customs procedures. In some cases, delivery can take up to 20 to 30 business days for certain locations.

You can find estimated shipping times in our Shipping Policy.

WHERE DO YOU SHIP TO?

We ship to a range of countries:

Africa & Middle East

Algeria, Egypt, Ethiopia, Kenya, Morocco, Nigeria, South Africa, Tunisia, Qatar, Kuwait, Bahrain, Lebanon, Oman, Türkiye, Saudi Arabia, United Arab Emirates

Asia

India, Bangladesh, Philippines, Maldives, Kazakhstan, Malaysia, Singapore, Thailand, Vietnam, Indonesia, Taiwan, China, Japan

Americas

United States, Canada, Mexico, Argentina, Brazil, Chile, Colombia, Costa Rica, Panama, Peru, Trinidad & Tobago, Dominican Republic, Jamaica, Uruguay

Europe

France, Germany, Italy, Spain, United Kingdom, Austria, Belgium, Croatia, Czechia, Estonia, Greece, Hungary, Ukraine, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Switzerland, Finland, Denmark, Norway, Sweden, Russia, Bulgaria, Iceland, Latvia, Malta

Oceania

Australia, New Zealand

GENERAL QUESTIONS

HOW DO I DETERMINE THE CORRECT SIZE TO ORDER?

We provide a size chart and size guide on all our product pages.

CAN I CANCEL OR MODIFY MY ORDER AFTER PLACING IT?

If you've ordered the wrong item or entered the wrong address, please email us within one hour of placing your order to request changes.

WHAT IS OUR RETURN POLICY?

We do not accept returns or exchanges. If there's an issue with your order, please contact us at support@unrealutopia.com. Include photos of any damaged or incorrect items, along with your order number, and we'll assist you promptly. Read more about our refund policy here.

PAYMENT & CONTACT

HOW DO I CONTACT YOU?

You can reach us at info@unrealutopia.com, and we aim to respond to your inquiry within 48 hours.

HOW DO YOUR DISCOUNT CODES WORK?

You can add our discount codes when paying.